ITIL Service Transition Applied to OSS Modernization
ITIL's change governance becomes the real lever for controlling OSS modernization risk.
Priya Alvarez
Unified OSS data models, not AI models, determine whether telecom provisioning actually works.
ITIL's change governance becomes the real lever for controlling OSS modernization risk.
AI agents need the same audit trails and data standards as human operators, not shadow layers.
Agents need distinct identities and scoped access, not broad service accounts.
Testing before activation catches configuration gaps that provisioning alone misses.